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Frequently Asked Questions
How does Shard identify antiques?
Shard uses an advanced AI agent that follows a 5-step methodology: observe
materials and construction details, form identification hypotheses, verify
against global auction databases and museum records via web search, assess
confidence level, and deliver evidence-backed findings. Unlike simple image
classifiers, Shard investigates each piece thoroughly.
How accurate are the valuations?
Our valuations are grounded in real auction results, dealer listings, and
marketplace data. While they provide strong reference points, they are AI-generated
estimates and should not replace professional appraisals for insurance or
high-value sales. Each valuation includes a confidence level and rarity tier.
What's included in the free version?
The free version includes AI-powered identification, reference pricing,
rarity classification, value insights, basic information (origin, materials,
category), and market references. Premium unlocks production data, complete
history, unlimited collection saves, and the Condition Check and Value Proposal tools.
How do I cancel my subscription?
You can cancel your subscription anytime through your Apple ID settings:
Settings → Apple ID → Subscriptions → Shard → Cancel.
Your subscription remains active until the end of the current billing period.
No charges are made after cancellation.
Is my data private?
Yes. Photos are processed in real-time and not stored on our servers after
identification. Your collection data is stored locally on your device. All
API credentials are stored server-side — no sensitive keys are included in
the app. See our Privacy Policy for full details.
What types of antiques can Shard identify?
Shard can identify a wide range of antiques and collectibles including
furniture, ceramics, pottery, glassware, silverware, jewelry, art,
decorative objects, textiles, clocks, coins, and more. The AI continuously
improves with exposure to diverse items.
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